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CompuReg Retail Point of Sale Software
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Offline No Internet POS Software
Designed for budget conscious businesses Use your own Credit Card Company |
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COMPUREG POS HELP DESK VOICE SERVICE SOFTWARE LIFECYCLE POLICY |
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1. What is the Help Desk Voice Service Lifecycle Policy? The CompuReg POS Software Support Lifecycle policy standardizes product support policies for Consumer and Business Application products. The new Help Desk Voice Service Lifecycle policy provides: Help Desk Voice Service to be offered for either a minimum of 1 year from the date of a product's general availability, or for 1 year after the successor product is released, whichever is longer. CompuReg POS Software will typically release new versions annually. The CompuReg POS Software Help Desk Voice Service Lifecycle policy is a worldwide policy. However, CompuReg POS Software understands that local laws, market conditions, and support requirements differ around the world and differ by industry sector. Customers and partners can contact their CompuReg POS Software account representative for more information. 2. If my program is currently supported under the Support Lifecycle policy, but my operating system is not supported, can I still receive support for the program? For example, can I receive support for CompuReg POS Software running on Microsoft Windows XP? If the problem is specific to the program, CompuReg POS Software will provide support. If the problem is a result of the combination of the operating system and the program, that particular problem will not be supported. 3. Why are you defining the Support Lifecycle policy? The Support Lifecycle policy establishes a clear and predictable policy for product support timelines. The policy helps customers and partners manage their support requirements. The policy also allows both product planning and information technology planning in organizations based on knowledge of the support timelines for CompuReg POS Software products. 4. If I have multiple CompuReg POS Software products do they all share the same support lifecycle timelines? The CompuReg POS Software Support Lifecycle timelines are consistent by product family for new and future versions of its products. However, older versions of CompuReg POS Software products may have different lifecycle timelines. Therefore, it is important to verify the exact product support dates for your product. 5. After the CompuReg POS Software assisted and paid support offerings have ended, what are my options if I want to continue to receive support? Support will no longer be available for discontinued versions. For information on how to obtain Product Upgrades please visit our Web Site. 6. What is the policy for service packs and upgrades? The CompuReg POS Software Support Lifecycle policy requires that the product's supported service pack or upgrade be installed to continue to receive support. These upgrades are available to Voice Service customers free of charge or up to 1 year from the original Purchase date for self supporting customers. 7. What is the Support Lifecycle for minor releases of major products? Minor releases follow the same Support Lifecycle as the major product release. 8. How can customers and partners estimate the Help Desk Voice Service lifecycle for products that are not yet available or that are still in the Mainstream Support phase? The Help Desk Voice Service Lifecycle policy is designed to help take the guesswork out of the length of time CompuReg POS Software provides a Help Desk Voice Service for any product. The lifecycle combines 1 year of Mainstream Support or 1 year after the successor product is released, whichever is longer. Products that release new versions annually will receive 1 year of Mainstream Support. For information about end-of-support dates and any other support options (if applicable) for all products, Contact CompuReg POS Software. 9. How long can I legally use CompuReg POS Software products after I have licensed it and is the term of my software license affected by the Support Lifecycle policy? Your license is Standard and Lifecycle policy has no effect on how long you can use a product. The Support Lifecycle policy outlines how long CompuReg POS Software will provide technical support for products. 10. Your Lifecycle policy changed since I originally purchased the product. How does this affect me? The policy that was in place prior to the policy change up to 1 year from date of purchase remains in effect. Contact CompuReg POS Software for clarification if needed. |
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These policies are effective as of October 31, 2024 |
| PRODUCT VERSION SUPPORT LIFECYCLE LIST |
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CompuReg POS Software Product Support and Discontinued Version List |
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Demo Download Price List Features Screen Samples |
CompuReg Point of Sale Software
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